IT for Trade & Service Businesses

Trade and service businesses run on mobile devices, job sheets and a back-office system that tracks who is where. We support HVAC, electrical, plumbing, building and field-service businesses across NSW with the tools to run the job, not just the office.

What we support

• Mobile devices for technicians in the field.
• Cloud-based job and quoting systems.
• Office systems: email, file storage, accounting.
• Automated ticket triage for incoming service emails.
• Reliable internet at the depot and workshop.

What a trade business actually runs on

A plumbing, electrical, HVAC or building business in NSW runs on three things: a cloud job sheet system, a mobile device for the technician, and a back-office system that tracks invoices, stock and rostering. The office server is the least important piece. The mobile device on the job site is the most important.

Mobile devices for field technicians

A technician on a job site needs a tablet or phone that holds a signal, runs the job sheet app, takes photos of the work, and captures the customer's signature. We provision ruggedised devices with a mobile plan, manage them through a mobile device management platform, and wipe them remotely if a device is lost.

Job and quoting systems

We simPRO, ServiceM8 and tradify. We integrate the job sheet system with your accounting software so an invoice does not need to be re-keyed. We set up automated ticket triage so an incoming service email becomes a job without a person reading it first.

Depot and workshop connectivity

The depot or workshop needs a reliable internet connection for the office systems, a wireless network for the stock control scanners, and a power backup so the office does not stop when the grid flickers. We size the connection to the number of office staff, not to the number of vehicles.