This Privacy Policy describes how Intelligent Networx Pty Ltd collects, holds, uses and discloses personal information. We are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What personal information we collect
We collect personal information necessary to provide our IT services: your name, contact details, business name, email address, phone number and the technical information required to support your systems. We do not collect sensitive information unless it is required to deliver a service you have requested.
How we collect it
We collect personal information directly from you through our enquiry forms, email correspondence, phone calls and on-site engagements. We may also collect technical information about your systems through monitoring tools deployed with your consent.
How we use it
- To provide, maintain and support the IT services you have engaged us for.
- To communicate with you about your services, invoices and scheduled maintenance.
- To respond to your enquiries and support requests.
- To meet our legal and regulatory obligations.
Disclosure
We do not sell your personal information. We may disclose personal information to subcontractors who assist us with services such as cloud hosting or software support, on the condition that they handle the information consistently with this policy. We may disclose personal information where required by law.
Data storage and security
Personal information is stored in Australia on Microsoft Azure and Microsoft 365 platforms. We apply access controls, multi-factor authentication and encryption at rest. We retain personal information only for as long as required to provide our services and to meet our legal obligations.
Access and correction
You may request access to the personal information we hold about you, or ask us to correct it, by contacting us at [email protected]. We will respond within a reasonable period.
Making a complaint
If you have a complaint about our handling of your personal information, contact us at [email protected]. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner.
Changes
We may update this policy from time to time. The current version is published on this page.
Communications and direct marketing
We send service-related communications about your account, maintenance windows and invoices. We do not send marketing material to your inbox unless you have opted in, and every marketing message includes a simple way to unsubscribe. You can update your preferences at any time.
Website analytics and cookies
Our website may use basic analytics to understand which pages are visited and how visitors reach us. This information is aggregated and does not identify you personally. If you contact us through the website, the details you submit are used only to respond to your enquiry.
Overseas disclosure
We host our systems in Australian data centres. In limited cases, a subcontractor may access data from outside Australia under our supervision and under contractual safeguards consistent with the Australian Privacy Principles. We do not transfer personal information overseas as a matter of course.
Data breach notification
If we become aware of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.
Contact us
Questions about this policy, or about how we handle personal information, can be sent to [email protected], or by post to Intelligent Networx Pty Ltd, Level 5/13 Spring Street, Chatswood NSW 2067, Australia.